Data ManagementSDM PlatformServicesSpecification Management
Description:
The key to a successful implementation isn’t just knowing the software—it’s knowing where to go when you need help.
This session is designed to walk Admins through the full suite of tools available within the Specright Support Portal. We will move beyond basic ticket submission to show you how to leverage real-time communication, manage organization-wide visibility, and empower your internal team by managing portal access.
We’ll focus on practical application, not theory. By the end of this session, you will have a clear framework for navigating support channels, tracking your team’s open issues, and onboarding secondary admins to share the workload.
What You’ll Learn
Portal Navigation: How to access the portal and find essential resources instantly.
Omni-Channel Support: How and when to use Tickets, Live Chat, and Phone support for the fastest resolution.
Organizational Visibility: How to review and track tickets submitted by anyone in your company, not just your own.
Admin User Management: Steps to grant other internal admins access to the support portal.
Best Practices: How to provide the right details to resolve your issues on the first try.
Bringing together leaders in industry and technology to drive innovation.
Nick Hoppe
Director of Education & Enablement
Nick Hoppe is the Director of Education and Enablement at Specright, where he leads initiatives focused on empowering customers and internal teams through comprehensive training, enablement programs, and best-practice education. In this role, Nick oversees the design and delivery of learning experiences that drive platform adoption, elevate user proficiency, and strengthen long-term customer success.
This year, Nick will also lead Specright’s Admin Summit, a one-day event preceding the annual Product Summit, dedicated to building community and advancing the skills of Specright administrators. Previously, as Director of Customer Support, Nick played a pivotal role in fostering strong relationships with customers, focusing on risk mitigation, platform optimization, and ensuring consistent, high-quality service.
With over a decade of experience in industrial and packaging manufacturing, he brings deep expertise in systems integration and process improvement. Prior to joining Specright, Nick led transformative initiatives that increased efficiency, streamlined operations, and drove measurable business growth.
Nick’s passion for education, customer enablement, and operational excellence continues to make him a driving force behind Specright’s mission to help companies make better, data-driven decisions.
“Specright enables us to track everything from the early stags of development, to production and end of life. Preparing to use Specright forced us to hold up a mirror and absorb a lot of reflective moments. It was very eye-opening and we feel much better prepared for the future now.”
Brittny Ohr
Director of Product Management, Sugar Foods
Why You Need Specright
When everyone has access to specifications, amazing things happen – faster product development, improved quality, and less waste.
With 5 million+ products on Specright’s Specification Data Management (SDM) platform, we’re helping some of the world’s largest companies and challenger brands optimize costs, accelerate innovation, and reduce waste. See how you can join the Specification Management movement — we’ll start with a brief call to understand your goals and then schedule a tailored demo experience that fits your needs.
