As our customer community grows, we’re evolving how we serve you. In this live session, Specright leaders will share updates on our client servicing model—spanning implementation, education, integrations, managed services, and support—plus what’s next for your customer success journey.
This session will highlight key initiatives aimed at making it easier to adopt, scale, and optimize your Specright platform investment.
You’ll walk away with a clear understanding of:
What’s changing in our client services model
How our new education and enablement programs are accelerate platform adoption across teams
How Specright’s integrations and data services connect your tech stack for greater efficiency
A look at Specright’s upcoming enhanced support programs designed for proactive, reliable service
Bringing together leaders in industry and technology to drive innovation.
Laura Foti
Chief Customer Officer, Specright
Laura is the Chief Customer Officer at Specright, where she leads teams across professional services, customer success, and support to ensure customers thrive.
She also co-hosts the “Beyond Packaging Podcast,” with Matthew Wright, where they discuss industry trends, interview leading innovators, and discuss the history of different types of packaging.
Prior to Specright, she led advertising and analytics at GE Digital, GE’s Industrial Internet software business. Before that, she was a consultant at Deloitte Digital working in enterprise digital transformation. Laura was named to the Forbes 30 Under 30 list for marketing and advertising and Brand Innovators 40 Under 40 and 100 Women to Watch lists. She graduated from the S.I. Newhouse School of Public Communications at Syracuse University.
Nick Hoppe
Director of Customer Support
Nick Hoppe is the dedicated Director of Customer Support at Specright, where he plays a pivotal role in fostering strong connections with every customer who has seamlessly integrated Specright into their operations. His primary areas of focus revolve around risk mitigation, enhancing platform functionality, driving user adoption, and ensuring uninterrupted platform availability.
With an extensive background spanning over a decade in industrial and packaging manufacturing, Nick brings forth a wealth of expertise in systems integration. Prior to his tenure at Specright, he spearheaded transformative initiatives within this space, introducing both internal and external processes that not only bolstered revenue but also significantly reduced operational costs.
Nick’s commitment to delivering unparalleled support and his proven track record in optimizing operational efficiencies make him an invaluable asset to Specright and a driving force behind the success of their clientele.
Kelly Piccione
Head of Global Customer Success, Specright
“Specright enables us to track everything from the early stags of development, to production and end of life. Preparing to use Specright forced us to hold up a mirror and absorb a lot of reflective moments. It was very eye-opening and we feel much better prepared for the future now.”
Brittny Ohr
Director of Product Management, Sugar Foods
Why You Need Specright
When everyone has access to specifications, amazing things happen – faster product development, improved quality, and less waste.
With 5 million+ products on Specright’s Specification Data Management (SDM) platform, we’re helping some of the world’s largest companies and challenger brands optimize costs, accelerate innovation, and reduce waste. See how you can join the Specification Management movement — we’ll start with a brief call to understand your goals and then schedule a tailored demo experience that fits your needs.
