As our customer community grows, we’re evolving how we serve you. In this live session, Specright leaders will share updates on our client servicing model—spanning implementation, education, integrations, managed services, and support—plus what’s next for your customer success journey.
This session will highlight key initiatives aimed at making it easier to adopt, scale, and optimize your Specright platform investment.
You’ll walk away with a clear understanding of:
What’s changing in our client services model
How our new education and enablement programs are accelerate platform adoption across teams
How Specright’s integrations and data services connect your tech stack for greater efficiency
A look at Specright’s upcoming enhanced support programs designed for proactive, reliable service
Bringing together leaders in industry and technology to drive innovation.
Laura Foti
Chief Customer Officer, Specright
Laura is the Chief Customer Officer at Specright, where she leads teams across professional services, customer success, and support to ensure customers thrive.
She also co-hosts the “Beyond Packaging Podcast,” with Matthew Wright, where they discuss industry trends, interview leading innovators, and discuss the history of different types of packaging.
Prior to Specright, she led advertising and analytics at GE Digital, GE’s Industrial Internet software business. Before that, she was a consultant at Deloitte Digital working in enterprise digital transformation. Laura was named to the Forbes 30 Under 30 list for marketing and advertising and Brand Innovators 40 Under 40 and 100 Women to Watch lists. She graduated from the S.I. Newhouse School of Public Communications at Syracuse University.
Nick Hoppe
Director of Customer Support
Nick Hoppe is the Director of Education and Enablement at Specright, where he leads initiatives focused on empowering customers and internal teams through comprehensive training, enablement programs, and best-practice education. In this role, Nick oversees the design and delivery of learning experiences that drive platform adoption, elevate user proficiency, and strengthen long-term customer success.
This year, Nick will also lead Specright’s Admin Summit, a one-day event preceding the annual Product Summit, dedicated to building community and advancing the skills of Specright administrators. Previously, as Director of Customer Support, Nick played a pivotal role in fostering strong relationships with customers, focusing on risk mitigation, platform optimization, and ensuring consistent, high-quality service.
With over a decade of experience in industrial and packaging manufacturing, he brings deep expertise in systems integration and process improvement. Prior to joining Specright, Nick led transformative initiatives that increased efficiency, streamlined operations, and drove measurable business growth.
Nick’s passion for education, customer enablement, and operational excellence continues to make him a driving force behind Specright’s mission to help companies make better, data-driven decisions.
Kelly Piccione
Head of Global Customer Success, Specright
“Specright enables us to track everything from the early stags of development, to production and end of life. Preparing to use Specright forced us to hold up a mirror and absorb a lot of reflective moments. It was very eye-opening and we feel much better prepared for the future now.”
Brittny Ohr
Director of Product Management, Sugar Foods
Why You Need Specright
When everyone has access to specifications, amazing things happen – faster product development, improved quality, and less waste.
With 5 million+ products on Specright’s Specification Data Management (SDM) platform, we’re helping some of the world’s largest companies and challenger brands optimize costs, accelerate innovation, and reduce waste. See how you can join the Specification Management movement — we’ll start with a brief call to understand your goals and then schedule a tailored demo experience that fits your needs.
