Quality

Here’s 3 Ways You Can Turn Customer Complaints into Your Next Great Product

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Businesses spend lots of money to understand their customers. From focus groups to feedback surveys and reviews, product development teams usually focus on what customers want.  But when it comes to complaints, customers typically find themselves in a blackhole of customer service representatives. A study by Harvard Business Review found that customers who have a…

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3 Things to Know About the FDA’s New Food Safety Blueprint for Traceability and Recall Prevention

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Although supply chain technology has helped regulate business activities, foodborne illnesses still wreak havoc on millions of consumers every year. In 2011, the Food Safety Modernization Act (FSMA) became law to further regulate the way food is grown, harvested, and processed, in effort to shift from a reaction to a prevention model. However, from 2013…

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3 Tips to Automate Inbound Material Verification

3 Tips to Automate Inbound Material Verification

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Your product development and purchasing teams spent thousands of hours finding exactly the right material from just the right supplier.  Now comes the hard part: ensuring that the quality of the raw materials meets the agreed upon specifications and applicable SOW.  Believe it or not, one of the leading causes of product failure is out-of-spec…

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Quality Management Systems are Broken

Is Quality Management Broken?

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Is Quality Management Broken? Why the typical approach to quality management doesn’t fit today’s digital age Here’s how a typical approach to quality management works. Step One. Discover a problem. Step Two. Document it. Step Three. Start contacting everyone involved until it’s resolved (I should note, it usually takes more than three steps to fix).…

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Go Beyond PLM and BOM to Specification Data

Go Beyond PLM & BOMs: Why Specifications are Key to Ensuring Quality

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Product Lifecycle Management (PLM) tools have been leveraged by companies in industries ranging from CPG to medical devices for decades. However, their longevity doesn’t mean these solutions aren’t without significant flaws.  PLM was initially designed to address a wide range of issues and factors, with quality being among them. But since PLM solutions aren’t designed…

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A Day in the Life of a Food Quality Professional

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Think back to dinner last night: Did the flavor and texture profile of your meal match what you expected? What if your meal contained harmful microbes?  The life of a food quality professional involves answering these questions so consumers can chew with confidence.  I spent the beginning of my career in quality assurance before entering…

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“Spec Drift” Effects Business Efficiency

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“Spec Drift” Effects Business Efficiency By Matthew Wright Spec Drift – it sounds like something that goes on at a ski resort. However, Spec Drift is in fact the shifting of an element or elements from an intended product specification. Commonly, a spec can drift so much that the original intention is nowhere to be…

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3 ways packaging audits improve quality and minimize returns

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3 Ways Packaging Audits Improve Quality and Minimize Returns Taking a proactive approach to routine, scheduled packaging audits can improve the quality of your packaging and keep your specs compliant, which in turn, can minimize product recalls due to faulty packaging or improper labels.  We’ll look at 3 specific ways that audits can help. Specright’s…

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